About the Role:
We are looking to bring in fresh energy and operational excellence into our team through the hire of a Cluster Business Manager. This role will be critical in driving performance, people, and process across a group of stores in the region.
Key Responsibilities:
- Own the performance (P&L, revenue, cost, and growth) of a cluster of stores
- Drive SOP adherence, customer experience, and store-level operational excellence
- Lead, coach, and develop store teams to meet business targets
- Implement local marketing and sales initiatives in alignment with the central team
- Monitor and ensure compliance with hygiene, food safety, and audit parameters
- Work cross-functionally with supply chain, HR, and training to ensure seamless execution
- Provide regular performance reports and insights to leadership
Who Are We Looking For:
- A Hotel Management Graduate (preferred)
- 4-10 years of relevant experience in QSR / food retail / hospitality operations
- Strong team management and leadership skills
- High on ownership, execution, and customer-centricity
- Comfortable with data and performance metrics
