Position Overview
The Clubhouse Executive manages daily operations of residential community clubhouse facilities, ensuring exceptional resident experiences while maintaining facility standards and coordinating amenity services.
Key Responsibilities
- Oversees daily clubhouse operations including opening/closing procedures, facility maintenance coordination, and equipment management. Ensures all amenities (fitness center, pool, meeting rooms, business center) are clean, functional, and properly maintained. Conducts regular facility inspections and coordinates repairs with maintenance teams.
- Resident Services & Engagement Serves as primary point of contact for resident inquiries, complaints, and service requests related to clubhouse amenities. Plans and coordinates community events, social programs, and resident activities to foster community engagement. Manages amenity reservations and usage policies. Builds positive relationships with residents to enhance satisfaction and retention.
- Vendor & Staff Coordination Supervises clubhouse support staff including front desk personnel, fitness attendants, and housekeeping teams. Coordinates with external vendors for specialized services (fitness instructors, event catering, equipment maintenance). Manages vendor contracts and service quality standards.
- Administrative Duties Maintains clubhouse budget and tracks expenses. Manages inventory of supplies and amenities. Prepares operational reports and resident satisfaction metrics. Ensures compliance with safety regulations, occupancy limits, and community guidelines. Maintains accurate records of facility usage, incidents, and maintenance activities.
- Safety & Compliance Implements and enforces safety protocols for all amenity areas. Ensures compliance with health department regulations for pool and fitness facilities. Coordinates emergency response procedures. Maintains proper insurance documentation and incident reporting.
- Take all incoming calls and emails then direct and assist callers as needed.
- Set up and maintain data base information on Club House.
- Monitor all work orders on a daily basis.
- Handle Service Call Tracker efficiently and effectively.
- Prioritize, analyze, route and resolve problems in a timely manner.
- Help to ensure that any complaint or problem and/or emergencies are handled in an expeditious and satisfactory manner.
- Familiarity with lost and found procedures.
- Perform other activities as assigned by Property Manager
- Maintain record of all the Visitors.
- Booking of guest rooms and Banquet Hall.
- Ensure only Authorised entry in the Club House
Qualifications
Required:
Bachelor's degree in hospitality management, business administration, or related field (or equivalent experience)
2-3 years experience in facility management, hospitality, or property management
Strong customer service and interpersonal skills
Proficiency in property management software and Microsoft Office Suite
Knowledge of facility maintenance and safety standards
Preferred:
Certified Pool Operator (CPO) certification
First Aid/CPR certification
Experience with event planning and coordination
Previous residential property experience
Core Competencies
Strong communication and conflict resolution abilities. Excellent organizational and multitasking skills. Detail-oriented with problem-solving capabilities. Flexible schedule availability including evenings, weekends, and holidays as needed. Professional demeanor with resident-focused service mindset.
