Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
Understand key business drivers and build knowledge of the company, processes, and customers
Key Requirements
Bachelors Degree or equivalent relevant experience
2+ years experience in a B2B technical customer service or implementation role
Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
Working knowledge of database technologies such as Microsoft SQL Server or Oracle
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
