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Cloud Support Engineer

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Job Description

Role Summary

We are seeking an experienced AWS Cloud & EKS Anywhere Platform Engineer to design, deploy, and operate cloud-native infrastructure across AWS and on-prem bare-metal environments. The ideal candidate will have strong hands-on experience with AWS Cloud, Amazon EKS, EKS Anywhere, Kubernetes platform operations, and Linux-based infrastructure, with a focus on reliability, security, and automation.

Responsibilities

  • Design, deploy, and manage Amazon EKS and EKS Anywhere clusters on AWS and bare-metal infrastructure.
  • Build and maintain Kubernetes platform components including networking, storage, ingress, and observability.
  • Automate cluster provisioning, configuration, and lifecycle management using Terraform, Ansible, and scripting.
  • Manage AWS infrastructure including VPC, EC2, IAM, Load Balancers, and ECR.
  • Implement CI/CD pipelines for application and infrastructure deployments (Optional).
  • Monitor, troubleshoot, and resolve issues across Kubernetes, Linux, and cloud infrastructure layers.
  • Ensure platform security, compliance, and best practices for cloud and on-prem environments.
  • Collaborate with application, networking, and security teams to support scalable and resilient platforms.
  • Document architecture, operational procedures, and runbooks.

Prerequisites

  • 5+ years of experience in cloud infrastructure or platform engineering roles.
  • Strong hands-on experience with Amazon EKS and/or EKS Anywhere.
  • Solid understanding of Kubernetes internals, cluster networking, storage, and security.
  • Experience managing Linux-based systems (Ubuntu/RHEL) in production.
  • Proficiency with AWS services such as EC2, VPC, IAM, ELB, Route 53, and ECR.
  • Experience with Infrastructure as Code (IaC) tools (Terraform, CloudFormation) (Optional).
  • Strong automation and scripting skills using Python, Bash, or Ansible.
  • Strong troubleshooting, communication, and collaboration skills.
  • Experience in NOC / 24x7 support model (Preferred).
  • Based on business needs, provide weekend support and visit the office when required.
  • Basic understanding of networking, VLANs, and subnetting.

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Job ID: 144176613