Roles & Responsibilities
Key Responsibilities
- Provide Level-3 technical support for the Movement Manager platform, investigating complex production issues and system defects.
- Perform root cause analysis (RCA) and coordinate with development teams to deliver fixes and long-term solutions.
- Troubleshoot issues across multiple application layers including server, client, middleware, and database components.
- Analyze application logs, message queues, and database queries to diagnose system failures or performance issues.
- Work closely with L1/L2 support teams to resolve escalated incidents and ensure timely service restoration.
- Support system maintenance, patch deployments, and production releases.
- Collaborate with product engineering to replicate issues and improve system stability.
- Document solutions, troubleshooting steps, and knowledge articles for operational teams.
Technology Environment And Skills Needed-
The platform includes components built on:
- Java (1.7), Hibernate, caching frameworks
- Linux / RHEL environments
- Tomcat-based web services
- Oracle database
- Java Swing desktop clients
- IBM MQ and ESB integrations
- Legacy C++ client/server modules
Required Skills
- 8+ years experience supporting enterprise applications in production environments
- Strong Java application troubleshooting experience
- Good knowledge of Linux/Unix systems and SQL databases
- Experience analyzing logs, messaging systems, and application performance
- Familiarity with multi-tier enterprise architecture
Preferred Experience
- Exposure to airline operations or aviation software
- Experience supporting mission-critical systems running 24x7
- Understanding of enterprise middleware or message-based integrations
Movement Manager Care (L3) Support Engineer
- Provide L3 production support for a mission-critical airline operations management platform.
- Investigate and resolve complex application and system issues across server, client, and database layers.
- Perform root cause analysis (RCA) and collaborate with engineering teams for permanent fixes.
- Troubleshoot Java-based enterprise applications running on Linux environments.
- Analyze application logs, database queries, and messaging systems (MQ) to diagnose issues.
- Support production deployments, patches, and maintenance activities.
- Work with L1/L2 support teams to resolve escalated incidents.
- Maintain documentation and contribute to knowledge base and operational best practices.
- Experience with Java, Linux, Oracle/SQL, and enterprise middleware preferred.
- Exposure to airline operations systems or real-time operational platforms.
Experience
Skills
- Primary Skill: CNA Development
- Sub Skill(s): CNA Development
- Additional Skill(s): Core Java, Microsoft SQL Development, Terraform, Linux Server, Oracle DBA
About The Company
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakw, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
