Your Role
Skills: Openstack L3/L4 Support, Linux, Kubernetes, Python/Bash Scripting
Experience:6 to 12 years
Location:Any CG locations
We are looking for an experienced and highly motivated
Cloud Infrastructure Support Engineer (Tier 3 / Tier 4) to join the Infrastructure Customer Engineering and Support team within the
Red Hat Telco Cloud Organization.
In this role, you will serve as a
critical technical SME, ensuring the performance, reliability, and availability of largescale cloud infrastructure platforms such as Kubernetes, Red Hat OpenShift, OpenStack, and Nokia Cloud solutions (NCS, CBIS).
In this role, you will
- Manage, troubleshoot, and optimize containerized applications and cloud infrastructure across Kubernetes, Red Hat OpenShift, and OpenStack platforms.
- Lead endtoend investigation and resolution of complex, highseverity customer incidents.
- Perform detailed Root Cause Analysis (RCA) and implement longterm preventive solutions.
- Develop, test, and maintain automation using Python, Bash, and Ansible to improve operational efficiency.
- Provide oncall support as part of a global followthesun model.
- Diagnose issues across multiple layersfrom highlevel Kubernetes errors to lowlevel OS/kernel problems.
- Work with monitoring and logging systems (ELK stack, Prometheus, Grafana) to proactively detect and address issues.
- Collaborate closely with crossfunctional teams, including developers and product engineers, especially for Tier 4 tasks.
- Ensure all work adheres to customer SLAs and the Standard Network Touch Policy.
Your Profile
Core Technical Skills
- Strong handson experience with Linux administration (CentOS, RHEL).
- Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, load balancing, firewalls).
- Proven expertise in Kubernetes, OpenShift, OpenStack, Docker/Podman, Helm, KVM/QEMU.
- Strong scripting and automation skills using Python, Bash, and familiarity with Ansible.
- Experience preparing and executing Root Cause Analysis.
- Knowledge of EME (Escalation, Monitoring, and Emergency) management processes.
ProblemSolving & Operational Skills
- Excellent troubleshooting skills with the ability to deepdive into multilayer cloud infrastructure issues.
- Experience with monitoring/logging tools such as ELK, Prometheus, Grafana.
- Analytical mindset with strong ability to reason about complex system behavior.
Additional (Nice-to-Have) Expertise
- Knowledge of advanced networking tools: Calico, Multus, Open vSwitch.
- Experience with cloudnative storage: CEPH, Rook.
- Understanding of databases such as MySQL, MariaDB, ETCD.
- Relevant certifications such as:
- RHCSA, RHCE
- CKA
- EX210 (Cloud Infrastructure)
- EX310 (OpenStack)
- EX280 (OpenShift Admin)
- EX380 (OpenShift Automation & API Management)
What You'll Love About Working Here
Work with cuttingedge cloud technologies used by global telecom operators.Be part of a
highimpact engineering team solving realworld critical issues.Opportunities for continuous learning and certification in Red Hat, Kubernetes, and cloud technologies.Global exposure through a
followthesun operational model.A collaborative culture that values innovation, ownership, and technical excellence.
About US
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needsfrom strategy and design to operations.
To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.
