Roles Responsibility:-
- Should have a good verbal and written communication.
- Should have good experience on team management.
- Should have working experience on at least 2 CSP (between Azure, AWS GCP).
- Expertise on Virtualization Hypervisors, Google, AWS, Azure cloud.
- Expertise on premises to cloud management.
- Maintaining and updating infrastructure design/build document sets,
- Should have worked under ITIL Framework.
- Experience on multiple cloud and on premises technology, good hands-on experience on Windows, Active Directory, networking, security, and troubleshooting
- Should have good working knowledge of Virtualization Hypervisors. VMware, Hyper-V would be preferred ones.
- Create infrastructure estimate and cost management.
- Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for.
- Should have worked in AWS and azure services such as - VPC, EC2, S3, ELB, Firewall etc
- Should have worked in AWS and Azure services such as Vnet, VMs, Resource groups, Load balancers, Storage. Etc.
- Ensure all Service Desk tickets are resolved within WNS agreed SLA.
- Escalation and troubleshooting of Infrastructure specific incidents from Service Desk Incident Management.
- Escalate calls to the next level as when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.
- Provide accurate shift handovers.
- Rotational shifts (including night).
- Coordination with external vendor for the Issue resolution and solution optimization.
- Work from Office.
Linux management support:
- Troubleshooting, Vulnerability and OS hardening expertise for multi linux flavor
- Patch and OS upgradation and management for Linux.
- Disk and User management along with ability to resolve complicated disk related issues.
- Network management for all Linux Flavors across platform Cloud and On premises.
Technology Domains to support:
- Must - AWS, AZURE and google cloud management and security, migration, access management, manage high availability, DR strategy, cost saving.
- Advantage - cost management, Audit management, documentation, and automation.
Qualifications
- Exp : Overall Exp of 5+ yrs, relevant exp on cloud for at least 3 Yrs.
- Qualification : Graduate in any stream preferably engineering.
