Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
You will work in partnership with existing account owners and carry quota for Service Cloud product sales within the Manufacturing and Automotive sectors based in North India. You'll formulate and implement industry-specific Service Cloud sales strategies to drive revenue growth by Net New logo acquisition and penetrating the current customer base.
- Act as a trusted advisor to Manufacturing and Auto industry Account Managers and Customers by deeply understanding their unique challenges including warranty management, field service operations, connected vehicle services, dealer network management, IT service desk operations, and after-sales support complexities
- Evangelize Service Cloud solutions tailored to industry needs: IoT-enabled predictive maintenance, service parts management, field service optimization, omnichannel customer support (call centers, mobile apps, in-vehicle systems), dealer service excellence programs, enterprise ITSM capabilities for incident, problem, change, and knowledge managemen
- Drive digital transformation initiatives that help manufacturers and auto companies modernize legacy service operations, unify IT and operational technology (OT) support, reduce warranty costs, improve first-time fix rates, enhance customer lifetime value, streamline internal IT service delivery,
- Contribute to business growth in a fast-paced, collaborative environment as a valued member of our Ohana
- Develop and execute Service Cloud sales campaigns targeting manufacturing plants, service centers, dealer networks, field service operations, automotive contact centers, enterprise IT service desks/help desks and Agentforce for Service
- Demonstrate expertise in industry pain points: complex product hierarchies, multi-tier distribution models, technician enablement, warranty claim processing, recall management, connected product servicing, IT infrastructure support, employee service requests, asset lifecycle management, and SLA-driven service delivery
- Prospect and qualify opportunities within OEMs, Tier 1-3 suppliers, automotive dealers, equipment manufacturers, industrial machinery companies, and their IT/digital transformation teams
- Strategize solutions addressing: Aftermarket service optimization, Asset/Equipment service management, Mobile workforce enablement, Customer self-service portals, AI-powered service intelligence, ITSM workflows (incident tracking, problem resolution, change management), employee service centers, IT asset management, and integration with enterprise systems (ERP, PLM, MES)
- Leverage Manufacturing Cloud and Service Cloud integrations to showcase end-to-end visibility from production to service while positioning ITSM capabilities for internal IT operations and employee support
- Articulate the value of converging customer service, field service, and IT service management on a unified platform to break down organizational silos
- Exceed annual sales quota through consultative selling that transforms traditional break-fix models into proactive, AI-driven, data-intelligent service operations across both customer-facing and internal IT support functions
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
