CLM (US shift) - WFO

AboutUs:

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Hiring for CLM (US) at #Bhanzu#

Please find details about the company

Company Name- Bhanzu formerly (Exploring Infinities)

Website-https://www.bhanzu.com/

Working-6 days

Mode-WFO (Night Shift)

We are looking for a Customer Lifecycle Manager (CLM) to work in our Customer Experience team. TheCLMwill serve as Relationship Manager for a Bhanzu enrolled parent and will be responsible to support them throughout their child's Bhanzu journey.

Responsibilities:

Act as a single point of contact and be the face of Bhanzu support for the customers

Respond to customer queries in a timely and accurate way, via phone, email or chat

Proactive outbound calling to build rapport with the customers

Identify customers needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams

Follow-up with customers to ensure their issues are resolved

Build and maintain long-lasting relationships with existing customers

Maintain a deep knowledge of company products and services

Upsell / cross-sell new products / services to clients

Requirements:

Degree in management, marketing, communication, or a similar field

Experience as a relationship manager, in customer service, or a similar role

Experience of driving sales (upselling / cross-selling)

Proficiency in Microsoft Office, CRM software and use of ticketing systems

Excellent written, verbal skills and interpersonal skills

Good conflict resolution and problem-solving skills

Ability to multi-task and display patience when handling tough cases

Note :

1) Immediate joiners required

2) It's Individual contribution role