Clinical Onboarding, Implementation and Technical Support

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Clinical Onboarding, Implementation and Technical Support

OperationsHyderabadFull-Time

About The Role

A licence that is signed and never used renews once, at best. This role owns everything after the contract as one chain, not three hand-offs: onboarding a clinical account from configuration to first live use, keeping schools, centres and programmes running once they are live, and being the technical first line when something breaks — diagnosing it, fixing what can be fixed on the spot, and taking the rest to engineering with enough detail to fix it once.

Key responsibilities

• Onboard every new clinical account — configuration, data migration, role setup and templates, through to first live use.
• Run setup and configuration for new schools, centres and programmes.
• Train clinical users and their supervisors, and stay with them until the platform is part of their routine.
• Handle day-to-day support across live accounts as the technical first line — diagnose, fix, or escalate.
• Triage issues into engineering with reproducible detail, and push for the fix rather than the workaround.
• Track adoption per account and step in before it stalls.
• Maintain SOPs and the internal knowledge base so the same question never arrives twice.
• Prepare accounts for renewal with evidence of use.
  
  

What we're looking for

• 3+ years in customer success, implementation, technical support or clinical operations.
• Working technical knowledge — web and mobile apps, user roles and permissions, structured data, and reading an error well enough to describe it.
• Exposure to clinical, healthcare or school settings; familiarity with assessment workflows is a strong plus.
• Patience with users who are not technical and should not have to be.
• Clear written communication — tickets, SOPs and handovers.
• A read for the account going quiet before it churns.
  
  

Benefits & perks

• Field exposure for every role — screenings, training days and district visits.
• Annual learning stipend for courses, books, conferences and certifications.
• A home city for every role — Hyderabad, Ahmedabad or Kendujhar — with travel across the three states.
• Health cover for you and your family — parents included.
• Annual all-team retreat in Odisha, where the work began.
• Work that reaches children — 18,000+ screened and counting.
  
  

Clinical Onboarding, Implementation and Technical Support

Role facts at a glance

DepartmentOperations

LocationHyderabad

TypeFull-Time

CompensationNegotiable — settled at the offer stage

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