Clinical Onboarding, Success and Implementation

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Clinical Onboarding, Success and Implementation

OperationsHyderabadFull-Time

About The Role

A licence that is signed and never used renews once, at best. In Clinical Onboarding, Success and Implementation you will own everything after the contract: configuration, data migration, role setup, user training, and the adoption curve that decides whether the account is still here next year.

Key responsibilities

• Own onboarding for every new clinical account, from configuration to first live use.
• Run data migration, role setup and template configuration.
• Train clinical users and their supervisors.
• Track adoption per account and intervene before it stalls.
• Handle support escalations, routing clinical questions properly.
• Prepare accounts for renewal with evidence of use.
  
  

What we're looking for

• 3+ years in customer success, implementation or clinical operations.
• Patience to train a user who has never used software like this before.
• Comfort with structured data, configuration and documentation.
• A read for the account going quiet before it churns.
  
  

Benefits & perks

• Field exposure for every role — screenings, training days and district visits.
• Annual learning stipend for courses, books, conferences and certifications.
• A home city for every role — Hyderabad, Ahmedabad or Kendujhar — with travel across the three states.
• Health cover for you and your family — parents included.
• Annual all-team retreat in Odisha, where the work began.
• Work that reaches children — 18,000+ screened and counting.
  
  

Clinical Onboarding, Success and Implementation

Role facts at a glance

DepartmentOperations

LocationHyderabad

TypeFull-Time

CompensationDiscussed during the process

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