Client Support Manager

Company Description

Inside The Box (ITB) provides specialized marketing solutions aimed at helping restaurant brands fully achieve their potential. With a strong track record in the food and beverage industry, ITB is proudly associated with over 50 leading restaurant brands, spanning 50+ cities and 2000+ outlets. The company has achieved remarkable growth solely through client referrals, reflecting its emphasis on quality and trusted partnerships. ITB thrives on fostering long-term collaborations and delivering impactful results to its clients.

Role Description

This is a full-time on-site role for a Client Support Manager located in Vasant Vihar. The Client Support Manager will actively engage with clients, ensuring excellent customer satisfaction by solving queries and providing effective support. Responsibilities include responding to customer issues, managing client relationships, offering technical assistance when required, and gathering insights for improvement through data analysis.

Working Schedule

• Working Days: 3 days a week (work from office) and 2 days (WFH)
• Team members to work together on Friday, Saturday, and Sunday.

• Working Hours:

• 4:00 PM – 12:00 AM, including a 30-minute break

Skills & Competencies

• Strong written communication skills

• Ability to manage multiple chats and priorities simultaneously

• Attention to detail and process adherence

• Strong coordination and follow-up skills

• Familiarity with food-tech platforms (Swiggy, Zomato, POS systems) is an advantage