This role is for one of our clients
Company Name: Hanto
Industry: Hospitality
Seniority level: Associate level
Min Experience: 1 years
Location: Bengaluru, Karnataka
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Overview
The Client Support Executive will manage customer queries and service requests, ensuring timely resolution and a positive customer experience. The role requires coordination with internal teams to maintain service quality and meet defined service standards.
Key Responsibilities
- Handle client queries and workspace-related service requests
- Ensure timely response and closure of tickets as per defined SLAs
- Coordinate with internal teams for issue resolution and follow-ups
- Monitor service requests and escalate issues when required
- Maintain accurate records and documentation of client interactions
- Communicate professionally with clients to ensure satisfaction
Required Skills
- Strong communication and client-handling skills
- Good problem-solving ability with attention to detail
- Ability to manage multiple requests and priorities
- Understanding of Zendesk or Freshdesk.
- Willingness to learn and adapt in a fast-paced environment
- Actively using AI for day to day operations
Benefits Of Joining
- Practical exposure to real-time client handling
- Structured work environment with defined processes
- Opportunity for growth into full-time Customer Experience roles
- Supportive and collaborative team culture
