This role is for one of our clients
The Client Support Executive will manage customer queries and service requests, ensuring timely resolution and a positive customer experience. The role requires coordination with internal teams to maintain service quality and meet defined service standards.
Key Responsibilities
- Handle client queries and workspace-related service requests
- Ensure timely response and closure of tickets as per defined SLAs
- Coordinate with internal teams for issue resolution and follow-ups
- Monitor service requests and escalate issues when required
- Maintain accurate records and documentation of client interactions
- Communicate professionally with clients to ensure satisfaction
Required Skills
- Strong communication and client-handling skills
- Good problem-solving ability with attention to detail
- Ability to manage multiple requests and priorities
- Understanding of Zendesk or Freshdesk.
- Willingness to learn and adapt in a fast-paced environment
- Actively using AI for day to day operations
Benefits of Joining
- Practical exposure to real-time client handling
- Structured work environment with defined processes
- Opportunity for growth into full-time Customer Experience roles
- Supportive and collaborative team culture
