Client Success Specialist - US Healthcare

Roles & Responsibilities:

The Implementation Project Manager leads clients through the implementation of PracticeSuites Clinical software. He/She will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the clients project plan. This is a skilled position that requires experience in a related field. Job duties include the below:

Assess client/project need and build relationships with the client

Develop and manage implementation project lifecycles

Manage client expectations, outcomes and timelines

Ability to effectively communicate with the client to define what is in scope versus out of scope

Keep the project in scope and on time

Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles

Serve as a liaison between internal departments and the client during implementation

Update client and internal management on project status, issues, additional scope

Manage issue escalations and provide direction as necessary

Effectively communicate recommendations to management

Promote team and client collaboration to establish and improve best practices

Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams

Other duties as assigned

Preferred Skills:

• Project Management experience
• Working in a team
• Conflict management
• Time management
• Communication/multi-tasking skills
• US Clinical Healthcare experience required
• 4 - 5 Years of experience in client facing

Who We Are:

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

Please visit our website to learn more about us, at www.practicesuite.com

LinkedIn Page: https://www.linkedin.com/company/practicesuite-inc-web-based-medical-billing-and-practice-management-software/about/

PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Location: Ghansoli (Navi Mumbai) & Kochi (Kerala) (Complete WFO)

Shift: US Shift (6:30pm to 3:30am IST)

Interested candidates can share resume at [Confidential Information]