Role Summary
Accountable to End to End Sales operations – Customer Support, Purchases & Pricing & Logistics, Leasing Services, Stores & Accounts Receivables
Key Responsibilities
- Client Success Operations Management & Process Optimization
- Handle & Manage end-to-end sales processes and workflows
- Coordinate with sales teams to align with Sales deliverables
- Standardize workflows for Lead management, Pipeline tracking, and Deal closure (Sales Manager)
- Mitigate operational risks related to sales transactions and contract agreements
Client Success Support Oversight
- Ensure timely resolution of customer queries and complaints.
- Implement customer service protocols and track customer satisfaction.
- Manage support teams to deliver prompt and effective service.
Deal Management
- Oversee approval processes for discounts, incentives, and special deals.
- Manage contract negotiations to optimize deal structures.
IT Products Leasing Management
- Oversee the end-to-end leasing process, including contract drafting, renewals, and compliance
- Monitor leased IT hardware inventory to ensure optimal allocation and timely returns
- Ensure all leasing agreements adhere to legal and financial regulations
- Purchase & Pricing Control
- Oversee vendor selection, procurement planning, and purchase order management.
- Ensure competitive and profitable pricing strategies.
- Coordinate pricing updates with finance and sales departments
- Vendor Management – New Vendors addition, expand vendor Network etc
Logistics & Supply Chain Coordination
- Ensure timely order fulfilment, shipping, and delivery.
- Optimize logistics costs and manage transportation partners.
- Monitor inventory levels and supply chain efficiency.
- Client Coordination for Payment Cycle
- Coordinate invoice generation and follow-ups.
- Work with Finance/AR teams to ensure timely collections.
- Maintain records of client payment behaviour and resolve payment issues.
- Cross-Functional Coordination
- Liaise with Sales, Accounts & HR teams
- Drive continuous process improvement across departments.
Channel & Partner Management
- Strengthen relationships with sellers, distributors, and OEM partners
- Monitor and optimize channel performance and incentive structures
- Reports
Key Competencies
- Functional Competencies Behavioral Competencies
- CRM expertise
- Process optimization Proficiency
- IT – Products, Solutions & Services
- Workflow Management
- Customer Data Management
- Ownership-Driven Approach
- Stakeholder Management
- Persuasion & Negotiation Skills
- Attention to Detail
- Result-Oriented Approach
Qualifications & Experience
Qualifications
- Educational Qualifications
- § MBA – Business Administration, Sales, Marketing, or a related field
Experience
- 5+ years in IT Hardware, IT sales-based organisation in Domestic market and working experience in dealing corporate clients
- B2B IT sales / IT products/services experience across different sectors
