The Client Success Manager (CSM) is responsible for managing post-sales client relationships, ensuring successful project delivery, high client satisfaction, and long-term account growth. The role acts as a bridge between clients and delivery teams.
Key Responsibilities
- Own end-to-end client engagement post onboarding – delivery, communication, and satisfaction
- Act as primary client SPOC for ongoing projects and escalations
- Ensure on-time, on-budget delivery by coordinating with engineering, QA, and PM teams
- Drive client retention, renewals, and upsell opportunities
- Conduct regular status calls, reviews, and success metrics tracking
- Manage scope changes, expectations, and risk mitigation
- Ensure SLA, quality, and outcome commitments are met
Required Skills & Experience
- 8+ years of experience in Client Success / Account Management / Delivery Management
- Strong exposure to IT services, software development, or digital agency models
- Excellent stakeholder management & client communication skills
- Experience handling international clients (US/UK/AU) preferred
- Understanding of Agile, SDLC, and project delivery frameworks
Good To Have
- Technical background or prior experience as BA / PM
- Client success tools, CRM exposure
- Experience in mobile, web, AI, cloud, or enterprise projects
About Us
TechAhead is a global digital transformation company with a strong presence in the USA and India. We specialize in AI-first product design thinking and bespoke development solutions. With over 15 years of proven expertise, we have partnered with Fortune 500 companies and leading global brands to drive digital innovation and deliver excellence. At TechAhead, we are committed to continuous learning, growth and crafting tailored solutions that meet the unique needs of our clients.
Join us to shape the future of digital innovation worldwide and drive impactful results with cutting-edge AI tools and strategies!
