Job summary:
A Client Success Manager is responsible for Account Management, Client Relation Management, Project Management and Team Management. S/he should be able to easily recognize and endorse projects that can lead to the goals and progress of the company vision.
Job Description:
- Collaborate with key stakeholders to prepare, manage, and monitor budgets, ensuring alignment with organizational goals.
- Maintain strong client relationships and ensure seamless communication, fostering client satisfaction and retention.
- Initiate and manage strategic partnerships and alliance agreements to drive business growth.
- Oversee company operations to enhance efficiency, control costs, and implement tactical initiatives to mitigate losses.
- Prepare timely, accurate, and insightful operational performance reports for leadership review.
- Lead and oversee marketing initiatives while implementing best business practices to optimize results.
- Delegate responsibilities effectively and mentor employees to strengthen team capabilities and drive performance.
- Conduct performance reviews, implement training programs, and ensure succession planning for key roles.
- Set and monitor targets across Quality, Service, and Productivity metrics, ensuring organizational objectives are met.
- Resolve operational issues promptly to maximize customer satisfaction and implement preventive measures.
- Monitor and report productivity, efficiency, and project execution, including tracking actions, communications, and documentation to ensure timely and effective delivery.
- Take proactive measures to maintain high levels of customer satisfaction across all service touchpoints.2-4 years of experience in Account Management, Client Relation Management & Project Management
Requirements
- Bachelor's degree is required. Preferably in marketing or business fields.
- Excellent Communication & Interpersonal Skills
- Having worked in a marketing agency is preferred.
- Competent at the MS Office
Qualifications: Graduate/Post Graduate
Experience: 2-4 years
Preferred: Digital Marketing
Note: Immediate joining preferred
Interested candidates can send their CV to: [Confidential Information]
