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We are looking for a dedicated Client Service Associate to join our team. This role involves engaging with customers over the phone, addressing their queries, and providing exceptional service to enhance their experience with our products and services. The ideal candidate will be passionate about customer service and have the ability to work well under pressure.
Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Arts (B.A), Bachelor in General Studies (BGS), Bachelor of Applied Science (BAS), Bachelor of Health Science, Bachelor of Music Education (B.M.E.), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Social Work (B.S.W), Bachelor of Music
ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing IT and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates.
In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas:
Software Development
We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance.
The products use and deploy technologies that include:
• Web technologies
• Client Server Technologies
• Mainframe Technologies
• Communication Technologies
• Enterprise Technologies
Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote expertise to accelerate the development of mission critical solutions.
Solution Center Services:
We focus on ownership, administration and management of business processes based on measurable performance metrics, effectively leveraging our in-depth business domain understanding and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services.
ADP India has also received the ISO 27001 certification.
The service delivery can be broadly classified as:
- Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
-Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services
ADP INC:
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.
ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership position in every core business segment it operates in. ADP is the only IT services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poor’s and Moody’s.
Job ID: 147062117
