Undergo training and gain technical skills for the tools / applications used.
Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively.
Monitor incoming work using JMS Expeditor board.
Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients.
Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary.
Contact Customer Service when copy clarification is needed.
Communicating ETAs to Customer Service and monitoring to ensure timely delivery.
Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs.
Awareness of what site is working on a specific job and status of progress of the job.
