Client servicing & MICE Manager

We are looking for a Client Servicing & MICE Manager to lead end-to-end planning and execution of corporate events and MICE programs. The role requires strong client management, project coordination, budgeting, and on-ground execution expertise across domestic and international events.

• Act as the primary point of contact for corporate and MICE clients
• Manage client briefs, proposals, presentations, and approvals
• Build and maintain long-term client relationships to drive repeat business
• Handle negotiations, scope management, and expectation alignment

• Plan and manage Meetings, Incentives, Conferences, and Exhibitions
• Coordinate venues, travel, accommodation, visas, logistics, and F&B
• Manage domestic and international MICE programs end-to-end
• Conduct site visits, recces, and pre-event planning meetings

• Create event timelines, production schedules, and execution plans
• Coordinate with internal teams (creative, production, operations)
• Oversee vendors, partners, and suppliers to ensure quality delivery
• Lead on-ground event execution and manage real-time challenges

• Track expenses, control costs, and ensure project profitability
• Manage vendor negotiations, billing, and post-event reconciliation
• Ensure timely invoicing and collections in coordination with accounts

• Source, onboard, and manage vendors and event partners
• Negotiate contracts and ensure SLAs and timelines are met
• Maintain a reliable vendor database for MICE and corporate events

• Ensure adherence to brand guidelines and quality standards
• Identify risks and develop contingency plans
• Manage crisis situations during live events professionally

• Prepare MOMs, event reports, and post-event analysis
• Capture client feedback and share insights for improvement

• Support pitch presentations and proposal development
• Identify upselling and cross-selling opportunities within existing accounts
  

• Bachelor's degree in Event Management, Hospitality, or related field
• 58 years of experience in corporate events and MICE management
• Strong client servicing and stakeholder management skills
• Hands-on experience with budgeting, vendor management, and execution
• Excellent communication, negotiation, and presentation skills
• Willingness to travel extensively (domestic & international)
• Ability to manage multiple projects under tight timelines
  

• Experience with global MICE destinations and corporate clients
• Strong problem-solving and decision-making abilities
• Detail-oriented with strong organizational skills
• Calm under pressure during live events