Client Servicing Manager

Job Title: Client Service Manager

Location: Sector 48, Noida

Experience: 2-5 years

Job Summary:

We are seeking a dynamic, proactive, and solution-oriented Client Service Manager to join

our team in Sector 48, Noida. The ideal candidate will have 3-5 years of experience in

managing client relationships within the events industry, ensuring smooth communication,

and providing exceptional service. This role requires a hands-on individual who thrives in a

fast-paced environment and can adapt to changing client needs to ensure the successful

execution of events. The candidate must be ready and willing to travel as needed to meet

clients and oversee event execution.

Key Responsibilities:

Build and maintain strong relationships with clients to understand their event

requirements, objectives, and expectations.

Act as the primary point of contact for clients, ensuring clear and timely

communication throughout the event planning and execution process.

Coordinate with internal teams (creative, production, operations, etc.) to ensure

seamless delivery of events that meet or exceed client expectations.

Handle client inquiries, feedback, and concerns promptly and professionally, always

seeking to provide effective solutions and maintain a high level of customer

satisfaction.

Prepare and present event proposals, timelines, budgets, and post-event reports to

clients.

Monitor event progress, troubleshoot any issues, and ensure that all client

specifications are adhered to.

Identify opportunities to up-sell or cross-sell additional services and solutions to

existing clients.

Maintain detailed records of client interactions, event requirements, and feedback for

future reference and improvement.

Travel as required to meet clients, conduct site inspections, and oversee the smooth

execution of events.

Qualifications and Skills:

Bachelor's degree in Business, Marketing, Hospitality, or a related field.

3-5 years of experience in client servicing or account management, preferably within

the events industry.

Strong interpersonal and communication skills, with the ability to manage multiple

clients and projects simultaneously.

Excellent organizational and time-management skills.

Proactive problem-solving abilities and a customer-focused mindset.

Ability to work well under pressure and adapt to changing client needs.

Proficient in MS Office Suite (Word, Excel, PowerPoint).

Willingness to travel as required for client meetings and events.

Personality Traits of an Ideal Candidate:

Empathetic Listener: Understands client needs deeply and shows genuine concern

for their requirements.

Solution-Oriented: Always ready to step in and find effective solutions, even in

challenging situations.

Adaptable: Can quickly adjust to changing client demands and event dynamics with

ease.

Proactive: Takes initiative and anticipates potential challenges, addressing them

before they escalate.

Positive Attitude: Maintains an optimistic outlook, even when facing tight deadlines

or high-pressure situations.

Attention to Detail: Ensures that every element of the event meets or exceeds client

expectations.

Team Player: Collaborates well with internal teams and clients, fostering a spirit of

cooperation and mutual respect.

Resilient: Able to handle setbacks and challenges gracefully, bouncing back with

even greater enthusiasm.

Client-Centric Mindset: Genuinely enjoys helping clients and strives to exceed their

expectations.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and professional development.

A collaborative and dynamic work environment.