Client Servicing Manager

Company Description

Cranberry Brand Holdings Pvt Ltd is a leading experiential marketing agency, renowned since 2010 for engineering impactful and immersive brand experiences that combine creativity, technology, and flawless execution. The company provides bespoke solutions for brands across the entire lifecycle, including events, activations, exhibitions, and integrated campaigns. With expertise spanning ATL, BTL, retail, digital, and influencer ecosystems, Cranberry has created intellectual properties for high-profile clients like the Meghalaya Pineapple Festival, Dubai Fashion Week, and India Runway Week. Cranberry is a pioneer of the Collaborative Brand Service Strategy, partnering with clients globally to transform visions into meaningful experiences. Headquartered in India, Cranberry is committed to redefining the boundaries of experiential marketing worldwide.

Role Description

As a Client Servicing Manager, you will oversee and manage relationships with clients, ensuring all their requirements are met with professionalism and effectiveness. You will liaise between clients and internal teams to ensure seamless execution of projects while delivering exceptional customer service. Key responsibilities include maintaining client satisfaction, resolving any issues, and serving as a strategic partner to drive client success. This is a full-time, on-site position based in Gurgaon.

Qualifications

• Strong skills in Client Services and Client Relations to foster and maintain positive client partnerships
• Proven ability in Customer Satisfaction and Customer Service to ensure optimal client engagement
• Excellent Communication skills, both verbal and written, for effective interaction with clients and teams
• Highly organized with the ability to manage multiple projects and deadlines
• Proficiency in conflict resolution and problem-solving to address client issues effectively
• Prior experience in experiential marketing or event management is mandatory
• A Bachelor's degree in Business, Marketing, or a related field is preferred