Client Servicing Executive

Client Servicing Executive – Full Time

Location: Mumbai

Employment Type: Full-Time

Experience: 1–2 years preferred

Industry: Social Media & Digital Marketing

Social Square is looking for a Client Servicing Executive who is organised, proactive, good with people and understands how a fast-paced social media agency functions.

You'll be the bridge between our clients and internal creative teams, taking ownership of accounts and ensuring communication, campaigns, shoots, approvals and monthly deliverables move smoothly from brief to execution.

What You'll Be Doing

• Handle day-to-day communication and relationship management for assigned clients

• Understand client requirements, briefs and feedback and communicate them clearly to the internal team

• Coordinate with social media strategists, graphic designers, video editors, content creators, paid media teams and other team members

• Manage monthly content planners and ensure they are created, approved and shared within timelines

• Track designs, Reels, copies, stories and other committed deliverables to ensure work is completed on time

• Coordinate client approvals, feedback and revisions and ensure nothing remains pending unnecessarily

• Plan and coordinate photo and video shoots, including shoot dates, requirements, shot lists and client coordination

• Attend shoots when required and ensure the planned content is being executed correctly

• Attend client meetings, take clear MOMs, document action points and follow up on both client and internal responsibilities

• Work closely with the strategy team to understand each brand's monthly direction, campaigns, priorities and upcoming requirements

• Maintain trackers for deliverables, approvals, shoots, meetings and other account requirements

• Ensure posting schedules and monthly deliverables are being followed

• Follow up with clients for content, information, approvals and other material required from their end

• Keep clients regularly updated on the status of their account and ongoing work

• Coordinate monthly performance reports and have a basic understanding of social media insights and campaign performance

• Identify delays or potential issues early and proactively find solutions before they become larger problems

• Handle client concerns professionally and escalate issues internally whenever required

• Coordinate invoices, approvals and payment follow-ups when required

• Identify opportunities to grow existing accounts through additional services such as content production, paid media, influencer marketing, PR and other relevant services

• Maintain a strong, professional and positive relationship with clients while also protecting internal processes and timelines

What We're Looking For

Someone who:

• Has 1–2 years of experience in client servicing, account management, social media or a similar role

• Has strong communication and people skills

• Is extremely organised and good with follow-ups

• Can manage multiple clients, brands and deadlines simultaneously

• Understands Instagram, Reels, social media content and basic digital marketing

• Can communicate professionally over WhatsApp, email, calls and in-person meetings

• Is proactive and takes ownership rather than waiting to be reminded about every task

• Can work independently while coordinating with multiple internal teams

• Can handle client feedback, pressure and difficult conversations professionally

• Has strong attention to detail

• Is comfortable attending client meetings and shoots when required

• Has a basic understanding of social media analytics and reporting

• Is comfortable working in a fast-paced agency environment

• Is solution-oriented and able to flag problems before they escalate

Prior experience at a social media, digital marketing, advertising or creative agency is preferred.

Key Skills

Client Communication & Relationship Management

Account Management

Social Media Understanding

Project & Campaign Coordination

Team Coordination

Content Planning & Scheduling

Shoot Coordination

Client Meetings & MOMs

Reporting & Basic Analytics

Time & Deadline Management

Follow-ups & Documentation

Problem Solving

Google Workspace / Microsoft Office

What Success in This Role Looks Like

Clients know exactly what is happening with their accounts, and the internal team has clear briefs, feedback and timelines.

Planners, campaigns, shoots and deliverables go out on time. Approvals and client requirements are actively followed up on. Problems are identified early instead of at the last minute.

Most importantly, you take ownership of your accounts and make sure nothing falls through the cracks.