Client Servicing Executive

Job Location - Mumbai

Summary:

We are looking for a Client Servicing executive / associate, who is organized, can communicate effectively and demonstrates strong problem-solving skills. You should be adept at managing multiple tasks seamlessly and possess a collaborative spirit to work with multiple functional teams.

Your role will involve managing project activities, ensuring deadlines are met, and maintaining clear communication channels with all stakeholders. You would be adaptable, proactive, and continually seek to improve project processes and outcomes.

Responsibilities:

Managing Client Relationships

• Overseeing, supervising, coordinating and managing projects and tasks related to the clients.
• Understand clients marketing objectives/needs and conceptualize solutions.
• Scheduling regular status updates and providing them with project metrics to show that the project is progressing as planned.
• Lead and assist team in creating and conducting client review presentations
• Work with the team to proactively push clients to explore new avenues and establish the agency's growing role
• Understand clients products, services, plans, competitors, and target markets.

Project Scheduling & Execution

• Develop and manage project plans, timelines, and budgets
• Track project progress and ensure timely delivery
• Ensure resources are allocated to a task basis availability and skill set
• Prepare reports and way-forward documents
• Work with planning and design teams to ensure efficient execution of client's brief
• Review creative materials based on the brief, platform requirements and best practices
• Identify and mitigate risks, escalate before the situation gets out of hand
• Coordinate with cross-functional teams - media, SEO, eComm, Analytics
• Maintaining project & finance trackers to keep track of account revenue
• End to end management of finance process – cost estimate creation, coordinating with relevant team for Estimate creation, PO & invoicing.

Others:

• Writing Creative Briefs
• Debrief internal teams regarding the clients requirements - brief, feedback etc.
• Work with the internal teams to establish the most efficient and feasible way of achieving clients objective
• Promoting collaboration within the team
• Tracking and raising Estimate, Invoices etc.
• Ensuring thorough QC of creatives & copies being sent to the client.

Skills:

• Excellent verbal and written communication skills.
• Able to multi-task and prioritize, with exceptional organizational skills
• Strong analytical skills and able to understand and interpret data; to identify trends, opportunities and make strategic arguments
• Working knowledge of Microsoft Office
• Ability to work with cross-functional teams
• Comfortable with ambiguity and ability to adapt basis clients requirement
• Attention to detail
• Discipline - to meet their commitments and ensure team members meet theirs

Requirements:

• 2+ years of relevant working experience in creative, advertising, media or related fields
• Client Management / servicing / account management experience
• Understanding of media, SEO, eCommerce would be a plus
• Ability to thrive in a fast-paced, dynamic environment.
• Demonstrate positive, mature and professional behaviour with a can-do attitude