As a Client Servicing Executive, you will act as the bridge between the client and the internal creative, production, and execution teams. Your role is to understand client requirements, ensure timely delivery of solutions, and maintain strong relationships to drive repeat business and client satisfaction.
Key Responsibilities:
Client Interaction & Relationship Management:
- Act as the primary point of contact for assigned clients
- Understand client objectives, brand positioning, and campaign goals
- Build long-term relationships and ensure high levels of client satisfaction
Project Coordination:
- Collaborate with internal teams (design, content, production, vendors) to deliver client briefs
- Prepare timelines, budgets, and status reports for ongoing projects
- Ensure smooth execution of events, activations, and marketing campaigns
Briefing & Presentation:
- Prepare and deliver creative briefs to internal teams
- Assist in developing client presentations, proposals, and pitch documents
- Follow up on approvals, feedback, and iterations
Execution Support:
- Support on-ground event execution when required
- Coordinate logistics and vendor management for seamless delivery
- Reporting & Documentation:
- Track project performance and report outcomes to clients
- Maintain records of communication, approvals, and billing
Required Skills & Qualifications:
- Bachelors degree in marketing, Mass Communication, Business, or related field
- 12 years of client servicing experience in an events/BTL/marketing agency
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Familiarity with event logistics, production timelines, and campaign coordination
- Proficiency in MS Office; knowledge of presentation tools like PowerPoint or Canva is a plus
