Client Servicing Executive

Roles and Responsibilities:

1. Client Relationship Management:

-Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.

-Develop and maintain strong, trusting relationships with clients.

-Serve as the primary point of contact for all client inquiries, requests, and concerns.

-Regularly communicate with clients to understand their needs, objectives, and feedback.

2. Coordination and collaboration:

-Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects.

-Coordinate project timelines, budgets, and deliverables to meet client expectations.

-Collaborate with cross-functional teams to ideate and conceptualize weekly/monthly content calendars, pitches, and campaigns.

- Provide regular updates to clients on the status of the deliverables.

3. Quality Check:

-Quality Check and posting on social media platforms.

4.Timelines and Schedules:

-Assist managers in prioritizing tasks and maintaining timelines and schedules.

-Prioritize tasks across various brands ensuring the timely & accurate delivery of client work.

-Promptly responding to emails.

5. Research:

- Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention

- Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively.

- Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs

6. Reports

-Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation

-Assist in creating reports for social media and brand analysis.

-Create & update weekly JSRs.

7. Time Management:

-Following of internal TATs, tasks prioritization, and timely delivery of work.

8. Vendor Management:

-Invoicing and follow-up on payments.

-Maintain relevant trackers with accurate information

Skills Required:

1. 1-2 years of industry experience preferred.

2. Prior experience in Client Servicing and Account Management in a digital agency is a plus.

3. Good understanding of social media platforms, knowledge of media amplification.

4. Excellence in communication, both verbal and written, presentation skills.