We are looking for a motivated and customer-focused Client Servicing Executive to join our team. In this role, you will be responsible for managing client relationships, handling client queries, tracking orders, resolving escalations, and ensuring excellent customer satisfaction throughout the project lifecycle.
The ideal candidate should have strong communication skills, project coordination abilities, and a passion for delivering outstanding client experiences.
Roles & Responsibilities
- Serve as the primary point of contact for clients and address their inquiries professionally.
- Coordinate with internal teams including editing, design, and print teams to ensure smooth project execution.
- Manage client projects from verification, scheduling, invoice creation, and delivery coordination.
- Ensure project timelines and quality standards are maintained.
- Handle client escalations and provide timely resolutions.
- Build and maintain strong long-term client relationships.
- Identify opportunities for upselling products and services based on client requirements.
- Onboard new clients and explain company services and offerings clearly.
- Maintain accurate client records and communication through CRM systems.
- Manage multiple client requests and priorities in a fast-paced environment.
Requirements
- Bachelor's degree in Commerce, Arts, Business Administration, Marketing, Communications, or related field.
- 1–2 years of experience in a client-facing or client servicing role.
- Experience in industries such as photography, printing, editing, or creative services will be preferred.
- Working knowledge of Adobe Lightroom and Photoshop.
- Proficiency in Google Sheets, email handling, HubSpot, and messaging applications.
- Strong communication, interpersonal, and negotiation skills.
- Good project management and multitasking abilities.
- Strong organizational skills with attention to detail.
- Ability to work under pressure and meet deadlines.
- A strong understanding of visual content and customer handling.
Preferred Qualities
- Excellent listening and presentation skills.
- Customer-oriented approach with problem-solving abilities.
- Ability to manage multiple responsibilities efficiently.
- Positive attitude and team collaboration skills.
- Strong attention to detail and commitment to quality service.
Benefits
- Work on diverse branding and digital projects.
- Creative freedom to bring new ideas and concepts.
- Friendly and professional work culture.
- Career growth and skill development opportunities.
