Our Company (www.iqvia.com)
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 72,000 employees, IQVIA conducts operations in more than 100 countries.
The Global Market Insights (GMI) team comprises nearly 300 employees across multiple geographies. It is a Global function with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry. The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.
Key Responsibilities
Overall purpose of the job: To deliver first in class service to our clients and ensure optimal usage of GMI Chemical intelligence and ARK patent intelligence products, thus facilitating a positive and productive long-term relationship.
Client Facing Responsibilities
- Establish and build positive client relationships with clients, understanding their requirements in terms of data and services for the MIDAS, Chemical Intelligence and ARK Patent intelligence.
- Ensure all contracted services are delivered to a high standard and look for opportunities to expand usage (ex. access of subscribed offerings).
- Resolve detailed and complex client data queries in a timely manner, using in-depth knowledge of Chemical intelligence, ARK patent intelligence strong focus on Patent methodology and MIDAS methodology
- Process users access requests and client queries
- Conduct customized and syndicated client training on Chemical Intelligence and ARK patent intelligence, as well as adhoc training sessions or workshops.
- Conduct client meetings to support business questions using MIDAS, Chemical Intelligence and ARK patent intelligence subscriptions and provide additional insights and interpretation of the data.
- Manage and produce client ad-hoc requests
- Circulate client survey feedback form regularly
Internal Responsibilities
- Collaborate with Client Service, Sales, Offering and Key Account Managers to deliver outstanding service to clients
- Support the wider Global Market Insights team (especially Client Service) acting as a subject matter expert for MIDAS, Chemical Intelligence and ARK patent intelligence
- Provide client feedback to the Service lead, the Offering team (opportunities for platform and content development), and the Sales team (flag business risks and opportunities).
- Support Sales team in producing and interpreting Chemical Intelligence and ARK patent intelligence clients usage statistics.
Your Profile
Essential Experience
- Good understanding of IQVIA datasets like ARK Patent, Chemical intelligence data, understanding of other Global Market Insights core offerings a plus
- Work experience with Client Services role
- Experience with other IQVIA data assets a definite advantage, e.g. MIDAS, ARK Patent, Market Prognosis etc.
- Experience with Pharma Market analysis
- 2+ years of client facing experience (client service, consulting or project management), ideally within the pharmaceutical industry.
- Basic understanding of product lifecycle, drug development processes and stages of development from pre-discovery to marketing authorization.
Technical Skills
- Highly numerate with strong analytical skills and attention to detail.
- Ability to manage client expectations with regards to timelines as well as product/service capabilities.
- Excellent IT skills. Microsoft office suite: Word/PPT/Excel, Outlook/Teams
- Experience in using IQVIA MIDAS data or ARK Patent Chemical Intelligence.
Personal Skills
- Bachelor's degree/ Master's degree
- Excellent interpersonal, written and oral communication skills. In particular, ability to understand and communicate detailed analysis, resolve complex data queries, and manage client's expectations.
- Excellent presentation skills
- Excellent team player, able to collaborate across departments/functions at all levels with multi-geographical/cultural teams
- Proactive and able to work under own initiative
- Strong organizational skills
We invite you to join us on our exciting journey!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
