Client Services Associate

Company Description

Balance Nutrition is dedicated to simplifying weight loss and lifestyle management, serving over 75000 clients in 94 countries. We focus on creating positive and engaging experiences through our unique e-kits, guides, and recipes, supported by a team of qualified dietitians and innovative technology solutions. Our goal is to be a leading proactive health care provider for individuals in India and beyond.

Role Description

As a Nutrition Client Service Associate, you will act as the primary point of contact for clients, ensuring a smooth and supportive experience throughout their wellness journey. You will work closely with certified nutritionists to assist in creating and delivering personalized diet plans, while also guiding clients, addressing their queries, and motivating them to stay on track with their goals. In this role, you will be responsible for tracking client progress, managing follow-ups, and maintaining accurate records of client interactions and program details. You will also play a key role in managing referrals, onboarding new clients, and coordinating with internal teams to ensure seamless execution of nutrition programs.

Key Responsibilities

• Serve as the primary point of contact for clients, addressing queries and providing guidance on nutrition programs.
• Assist in creating and delivering personalized diet plans in collaboration with certified nutritionists.
• Track client adherence and progress, providing follow-ups and motivation as needed.
• Manage client referrals and help onboard referred clients efficiently.
• Maintain accurate records of client interactions, program details, and feedback.
• Coordinate between clients and internal teams to ensure seamless program execution.
  

Skills & Qualifications

• 1–2 years of experience in nutrition support, client servicing, or wellness programs preferred.
• Basic knowledge of nutrition principles, diet planning, and wellness practices.
• Strong communication, interpersonal, and client-management skills.
• Empathetic, organized, and detail-oriented.
• Ability to work collaboratively and adapt to new tools and processes.

Why join us

• Hands-on experience working closely with certified nutritionists.
• Exposure to client management, diet planning, and referral programs.
• Opportunity to contribute to client health outcomes and wellness initiatives.
• Supportive and collaborative work environment with learning and growth opportunities.

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