Job Description
Join Global Client Support to deliver AIenabled inquiry resolution across Wholesale Payments core cash products in a fastpaced setting. Partner with CSAMs and internal operations to provide bestinclass client experiences, focusing analysts on complex issues while automation handles routine queries.
As a/an Global Client Support Analyst within Wholesale Payments, you will service client transactional inquiries end to end, leveraging AI and inquiry tools to drive timely, accurate resolution. You will partner closely with CSAMs and internal operational groups to deliver a CSAMlike experience, identify valueadd solutions, and elevate client satisfaction. You will proactively spot process gaps, escalate complaints appropriately by client tier, and contribute to client experience improvement initiatives.
Job Responsibilities
- Understand client relationships with the bank and tailor service accordingly.
- Develop and broaden partnerships with internal and external clients to enhance outcomes.
- Take ownership of inquiry resolution end to end; escalate complaints using clienttier service differentiation.
- Resolve inquiries on Wholesale Payments core cash products; track and monitor via the Inquiry Management tool.
- Liaise with internal groups to deliver timely, satisfactory resolutions and valueadd solutions.
- Proactively coordinate with Service and share best practices; support client experience improvement initiatives.
- Identify nonstandard service needs and highlight sales opportunities; investigate process issues to reduce exposure.
Required Qualifications, Skills And Capabilities
- 5+ years experience in client service, sales, operations, or institutional/corporate client business; proficiency with Microsoft Office.
- Excellent oral and written communication; strong interpersonal influence to build relationships and drive outcomes.
- Strong problem solving, attention to detail, resolution skills; ability to balance client needs with firm risk and interests in a fastpaced environment.
- Time management and organizational skills with clear prioritization and a balanced approach to meet business objectives.
Preferred Qualifications, Skills And Capabilities
- Knowledge of J.P. Morgan Wholesale Payments core cash products and client portals.
- Eagerness to enhance digital literacy and adopt new tools, including AIenabled workflows.
- Experience recognizing nonstandard service provisions and translating them into sales opportunities.
- Ability to operate as an individual contributor while promoting bestpractice sharing with Dedicated Service and CSAMs.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
