Client Service Analyst

Join Global Client Support to deliver AIenabled inquiry resolution across Wholesale Payments core cash products in a fastpaced setting. Partner with CSAMs and internal operations to provide bestinclass client experiences, focusing analysts on complex issues while automation handles routine queries.

As a/an Global Client Support Analyst within Wholesale Payments, you will service client transactional inquiries end to end, leveraging AI and inquiry tools to drive timely, accurate resolution. You will partner closely with CSAMs and internal operational groups to deliver a CSAMlike experience, identify valueadd solutions, and elevate client satisfaction. You will proactively spot process gaps, escalate complaints appropriately by client tier, and contribute to client experience improvement initiatives.

Job Responsibilities

• Understand client relationships with the bank and tailor service accordingly.
• Develop and broaden partnerships with internal and external clients to enhance outcomes.
• Take ownership of inquiry resolution end to end escalate complaints using clienttier service differentiation.
• Resolve inquiries on Wholesale Payments core cash products track and monitor via the Inquiry Management tool.
• Liaise with internal groups to deliver timely, satisfactory resolutions and valueadd solutions.
• Proactively coordinate with Service and share best practices support client experience improvement initiatives.
• Identify nonstandard service needs and highlight sales opportunities investigate process issues to reduce exposure.

Required qualifications, skills and capabilities

• 5+ years experience in client service, sales, operations, or institutional/corporate client business proficiency with Microsoft Office.
• Excellent oral and written communication strong interpersonal influence to build relationships and drive outcomes.
• Strong problem solving, attention to detail, resolution skills ability to balance client needs with firm risk and interests in a fastpaced environment.
• Time management and organizational skills with clear prioritization and a balanced approach to meet business objectives.

Preferred qualifications, skills and capabilities

• Knowledge of J.P. Morgan Wholesale Payments core cash products and client portals.
• Eagerness to enhance digital literacy and adopt new tools, including AIenabled workflows.
• Experience recognizing nonstandard service provisions and translating them into sales opportunities.
• Ability to operate as an individual contributor while promoting bestpractice sharing with Dedicated Service and CSAMs.