Job Overview:
We are seeking a dedicated Client Relationship Manager to oversee and manage the post-production process for our wedding photography clients. This role focuses on ensuring client satisfaction, timely delivery, and smooth communication between clients and our post-production team.
Key Responsibilities:
- Serve as the primary point of contact for clients throughout the post-production phase.
- Understand client preferences and ensure these are communicated clearly to the post-production team.
- Manage timelines and ensure timely delivery of edited photos and albums.
- Address client concerns, feedback, and requests in a professional and timely manner.
- Coordinate with the post-production team to ensure quality and consistency in the final product.
- Maintain strong relationships with clients to encourage referrals and repeat business.
- Provide updates to clients on the progress of their wedding photo editing and album creation.
- Ensure client satisfaction by managing expectations and delivering high-quality results.
Qualifications:
- 1 to 3 years of experience in client relationship management, preferably in the creative or photography industry.
- Ability to manage multiple projects and meet deadlines.
- A keen eye for detail and an understanding of the wedding photography post-production process.
- Problem-solving skills and a client-focused mindset.
- Strong communication, interpersonal, and client-handling skills
- Proficiency in MS Office, Google sheets and digital platforms
- Fluent in English, Telugu & Hindi.
