Client Relationship Executive

Profile Summary

The objective of the position is to drive revenue, growth and expansion of our client base, aiming to build and develop strong and long-term relationships with key decision-makers in renowned educational institutions by promoting our products and services and closing the sales prospects.

Key Roles and Responsibilities

1. Outbound Calling: o Make 100-150 outbound calls daily to prospective clients. o Ensure a professional and polite tone during all interactions.

2. Lead Conversion: o Engage potential customers, understand their needs, and convert leads into sales. o Build rapport and maintain customer relationships for repeat business.

3. Follow-ups: o Conduct timely follow-ups with potential clients to close deals effectively. o Provide solutions to address client concerns or objections during the sales process.

4. Target Achievement: o Meet or exceed daily, weekly, and monthly sales targets. o Maintain focus on quality conversions while achieving numbers.

5. Client Database Management: o Update and maintain detailed records of customer interactions in the CRM system. o Ensure accuracy and confidentiality of customer information.

6. Professionalism: o Exhibit sincerity, integrity, and a proactive attitude towards work. o Handle rejection positively and remain motivated to achieve targets.

7. Flexibility: o Adapt to non-standard working hours, including late evenings, to ensure closures. o Be available to address customer queries at convenient times for them.

Knowledge Skills (Must have)

● Education- Any Graduation, Post-Graduation, (preferred Sales)

● Experience- Minimum of 1 year of experience in Tele- Sales/ Field Sales

● Knowledge of Educational Institutions and its working cycle o Excellent verbal communication (English & Hindi) o Ability to speak fluently and persuasively to engage potential clients. Professional and courteous demeanor.

o Ability to handle clients with patience and empathy.

Attitude Others / Perks

● Adaptive to challenging environment and dynamic work conditions

● Proactive and flexible with extensive travelling (3-6 daily client visit or more)

● Individual contributor as well as a Team player

● Networking across prominent and renowned schools in your territory

● Attractive performance-based incentives