Job Title: Client Relationship Executive
Company: Space Styling
Location: Hyderabad, Telangana (On-site)
Employment Type: Full-time
Industry: Luxury Interior Design & Styling
About Us Space Styling is The Comprehensive House of Style. We operate at the intersection of architecture and emotion, curating personal sanctuaries for a discerning clientele. Our work is defined by precision, authenticity, and a commitment to translating a client's narrative into physical form.
The Role We are looking for a sharp, articulate, and highly organized Client Relationship Executive to serve as the first point of contact for our studio. You will be responsible for managing inbound inquiries, qualifying potential clients, and ensuring a seamless, high-touch experience from the very first interaction. You are the gatekeeper of our brand's reputation.
Key Responsibilities
- Lead Qualification & Vetting (The Gatekeeper):
- Act as the first filter for all incoming leads from Meta Ads, Instagram, and Website.
- Conduct initial discovery calls to assess client requirements, budget, and timeline against our studio's criteria.
- Politely disqualify leads that do not fit our profile while maintaining impeccable brand etiquette.
- Inquiry Management:
- Respond to all DMs, emails, and WhatsApp inquiries within a strict timeframe.
- maintain the Authoritative Confidant tone in all communicationswarm, professional, and knowledgeable.
- Scheduling & Coordination:
- Schedule Design Consultations for qualified prospects with the Principal Designer/Design Team.
- Manage the studio calendar, ensuring zero conflicts and sending timely reminders to clients.
- Database Hygiene:
- update the CRM system daily with lead status, notes from calls, and next steps.
- Generate simple weekly reports on lead volume and quality for the management team.
- Client Follow-Up:
- Execute follow-up calls/messages with warm leads to nurture them towards a booking.
- Re-engage past inquiries with updates on new service offerings (e.g., Holiday Styling).
Requirements
- Experience: 1-3 years in a client-facing role (Sales, Front Desk, or Customer Success), preferably in Luxury, Real Estate, or Hospitality.
- Communication: Flawless spoken and written English. You must be comfortable speaking to high-net-worth individuals on the phone.
- Tech Savvy: Comfortable using CRM tools, Excel/Google Sheets, and WhatsApp Business API.
- Traits: Thick-skinned but polite (able to handle rejection or difficult calls), highly organized, and detail-oriented.
- Education: Graduate in any discipline.
Why Join Us This is an opportunity to work with one of Hyderabad's most visionary design studios. You will learn the art of luxury client management and be part of a team that values meaning over magnificence.
To Apply Send your CV to [Confidential Information].
