Client Relations Executive

Salary

28,000 - 30,000 per month

Role Overview

We are looking for a compassionate, organized, and proactive Client Relations Executive & Clinic Coordinator who will be the first point of contact for prospective and existing clients. This role combines telesales, medical receptionist duties, and clinic coordination to ensure a smooth and supportive patient experience.

Key Responsibilities

Patient Communication & Telesales

• Call and follow up with incoming leads who have expressed interest in therapy services
• Explain BetterPlace's services, process, and pricing clearly and empathetically
• Convert leads into confirmed appointments and therapy plans
• Maintain regular follow-ups with potential and existing patients
• Build trust and ensure a comfortable, non-judgmental conversation environment

Patient Relations & Clinic Coordination

• Act as the first point of contact for patients (phone, WhatsApp, or in person)
• Schedule, reschedule, and manage appointments
• Ensure a smooth and welcoming experience for patients visiting the clinic
• Coordinate between therapists/doctors and patients to manage schedules efficiently
• Handle basic client queries and provide accurate information

Lead & Data Management

• Use lead management / CRM software to track leads, follow-ups, and conversions
• Maintain accurate patient records and appointment details
• Update daily reports on calls, conversions, and appointment status
• Ensure confidentiality and proper handling of sensitive patient information

Clinic Operations Support

• Assist in day-to-day clinic coordination and basic administrative tasks
• Ensure clinic readiness and smooth operational flow
• Support overall patient experience and clinic efficiency

Skills & Qualifications

• 13 years of experience in telesales, medical receptionist, clinic coordination, or similar role
• Strong communication skills (Hindi & English required)
• Empathetic and patient-focused approach
• Basic computer skills (CRM software, Excel, WhatsApp, email, etc.)
• Good organizational and multitasking abilities
• Comfortable handling sensitive conversations professionally

Preferred Experience

• Experience in healthcare, mental health clinics, hospitals, or wellness centres
• Experience in telesales or lead conversion roles

What We Do At BetterPlace

Founded in 2024, BetterPlace is an end-to-end mental healthcare service provider with its first clinic at the prestigious National Heart Institute in New Delhi. BetterPlace is introducing three solutions to the biggest problems in India's mental healthcare ecosystem:

> Combining expert psychiatric and psychological care under one roof

> Focusing on faster recoveries by getting to the root of the problem (accurate diagnosis, and 100% personalised treatment plans)

> Clinically excellent yet compassionate care - that combines expertise and empathy, and also does not judge or discriminate

We treat people across age groups, genders, sexualities, geographies, and mindsets treating all mental health conditions with equal care and clarity.

Who We Are

With BetterPlace, Co-Founders Pranjal Kanwar (Ex CEO - Carmudi Asia) and Pranav Mittal (Corporate Lawyer turned Entrepreneur, Harvard Law School, 18) are taking forward a 40-year legacy of successfully treating over 50,000 individuals at CIMBS Mental Hospital, founded by Dr Sunil Mittal, who is Head of Clinical Governance at BetterPlace.