Client Partner

Founded in the year 2017, CoffeeBeans specializes in offering high end consulting services in technology, product, and processes. We help our clients attain significant improvement in quality of delivery through impactful product launches, process simplification, and help build competencies that drive business outcomes across industries. The company uses new-age technologies to help its clients build superior products and realize better customer value. We also offer data-driven solutions and AI-based products for businesses operating in a wide range of product categories and service domains

As a Client Partner (CP) at CoffeeBeans, you will be the primary face of our organization to clients, serving as their trusted advisor throughout their AI readiness journey. You will own client relationships, drive revenue growth, and ensure successful delivery of our solutions. This role requires a strategic mindset with the ability to understand clients business challenges and position CoffeeBeans offerings as the ideal solution. You'll work closely with delivery teams to ensure client satisfaction while identifying and pursuing growth opportunities within your assigned accounts.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact and trusted advisor for assigned client accounts

Build and maintain strong relationships with key stakeholders at client organizations

Understand clients business objectives, challenges, and industry context

Regularly communicate with clients to ensure satisfaction and address concerns

Represent CoffeeBeans values and brand promise in all client interactions

Business Development

Identify new opportunities within existing accounts for revenue generation

Develop and execute account strategies to expand CoffeeBeans footprint

Create compelling proposals and participate in client presentations

Collaborate with leadership to set revenue targets and develop growth strategies

Track and forecast sales opportunities using CRM tools

Account Mapping & Strategic Planning

Develop comprehensive account maps identifying key decision-makers and influencers

Create strategic account plans with clear growth objectives

Identify and prioritize high-potential AI readiness initiatives within client organizations

Stay informed about clients industry trends and competitive landscape

Anticipate client needs and proactively propose solutions

Delivery Oversight

Coordinate with delivery teams to ensure successful implementation of solutions

Monitor project progress and ensure alignment with client expectations

Act as an escalation point for delivery challenges

Facilitate regular review meetings with clients to assess project success

Collaborate with technical teams to translate client requirements into effective solutions

Revenue Assurance

Monitor account profitability and ensure project financial health

Identify and mitigate risks to revenue realization

Negotiate contracts and statements of work that balance client needs and company interests

Track utilization of resources and ensure optimal staffing for projects

Identify opportunities for efficiency improvements in delivery

Qualifications

Required

5-8 years of professional experience, including client-facing roles in technology consulting, IT services, or related fields

Proven track record of managing client relationships and driving revenue growth

Strong understanding of technology solutions, preferably in data, analytics, or AI domains

Excellent communication, presentation, and interpersonal skills

Bachelor's degree in Business, Computer Science, Engineering, or related field

Ability to translate technical concepts into business value for non-technical stakeholders

Experience working with small to medium-sized businesses

Preferred

Experience in AI, data engineering, or analytics implementation projects

Knowledge of cloud platforms (AWS, Azure, GCP) and data technologies (Databricks, Snowflake etc)

Experience with solution selling and consultative sales approaches

History of account growth and expansion

MBA or other relevant advanced degree

Experience working with global clients across APAC, EMEA, and AMER regions

Location: Bangalore, India (with 30 - 50% travel to client sites)