Client Onboarding Specialist

Job Description:

Karma Staff is a leading provider of staffing solutions in Dehradun, dedicated to delivering exceptional service to our clients in the USA. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients.

We are seeking a highly skilled and motivated Client Services Specialist to join our team. The ideal candidate will excel in English communication, particularly with American clients, and will be mainly responsible for ensuring a seamless onboarding process and ongoing client support. They must have a passion for helping others and be great at problem-solving.

Responsibilities:

· Serve as the primary point of contact for our American clients, ensuring excellent communication and customer service

· Assist clients with the onboarding process, including documentation, orientation, and addressing any queries or concerns

· Provide regular servicing to clients, ensuring their needs are met and any issues are resolved promptly

· Collaborate with internal teams to ensure seamless service delivery to clients

· Maintain accurate records of client interactions and transactions

· Handle any other client-related duties or any other administrative duties as assigned by the management, including helping with recruitment and training

· Maintain compliance, complete work in a timely manner, and report to the Manager(s) promptly

· Ensure all job files are properly audited and contain all required documentation

· Manage the efficient operation and appropriate support of all business functions

· Answer incoming calls, provide client/customer service with empathy and document messages

· Maintain communication with various parties over the phone or by email

· Represent the Company with honesty, integrity, and professionalism

· IT support, facilitating weekly computer backups, software upgrades and organization

· Mentor new colleagues when needed to efficiently perform all assigned tasks

· Support marketing efforts and continue to grow personally and professionally in the business

Qualifications:

· Master's preferred in any discipline but Bachelor's degree is mandatory.

· Minimum of 3 years of international customer service or client servicing experience.

· Exceptional communication skills in English, both verbal and written, with the ability to work effectively with customers, vendors, employees, and management.

· Strong organizational and multitasking skills with attention to detail

· Strong people skills and negotiation skills when required

· Proficiency in MS Office and other relevant software

· Ability to work independently and as part of a team

· Experience in the US staffing industry is preferred

· Knowledge of onboarding processes and client relationship management is preferred

· Strong problem-solving skills and attention to detail

· Comfortable with VOIP services and 24/7 work timing.

· Willingness to learn and passion for helping others

Compensation/ Benefits:

· Competitive salary and benefits package, with a starting monthly salary of 40k to 45k

· Opportunity to earn a monthly bonus

· Training provided with a stipend

· Opportunity to work with a dynamic and growing team

· Professional development and growth opportunities

Job Type: Full-time

Job Location: Work from home (anywhere in India)

Pay: 40,000.00 - 45,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 5 years (Required)
• Customer service or client servicing: 3 years (Required)
• international / US voice process: 3 years (Required)

Language:

• English (Required)