Client Manager

Company Description

D'LIFE Home Interiors is a leading provider of customized, contemporary home interior solutions, specializing in modular kitchens, bedrooms, and living spaces. With over 20 years of experience and more than 14,000 completed projects, D'LIFE is backed by a team of 1,600+ professionals and state-of-the-art manufacturing facilities. The company operates 28 experience centers across India and a marketing office in the UAE, ensuring personalized attention and customer satisfaction. D'LIFE offers bespoke interior design services from concept to completion, with a strong commitment to quality, extensive quality checks, and a lifetime service guarantee. The company is dedicated to creating beautiful, functional spaces that bring happiness to its clients.

Role Description

• Manage and respond to incoming leads effectively.
• Build strong relationships with existing and potential customers.
• Develop channel partners to generate potential leads and business opportunities.
• Conduct outbound calls to connect with prospective clients.
• Generate 50% of leads through personal networking and prospecting (company provides remaining 50%). Achieve targets for cold, active, and inactive lead conversions.
• Maintain and update a structured database of prospective clients.
• Meet monthly and annual sales targets.
• Prepare rough project estimates based on client requirements.
• Collect booking/token amounts from confirmed clients.
• Coordinate with the design team to share drawings with the factory.
• Prepare final project estimates and documentation.
• Ensure timely collection of part payments and final payments.
• Obtain client satisfaction feedback upon project completion.

Qualifications

• Educational Qualification: BBA / MBA Marketing (Mandatory).
• Experience: 1 – 2 years in B2C or Interior Industry relevant sales experience.
• Communication Skills: Excellent verbal and written communication for client interaction and follow-ups.
• Lead Generation: Ability to independently source, qualify, and pursue leads.
• Sales Skills: Understanding of sales processes, client handling, and estimation software.
• Work Ethic: Self-motivated, goal-oriented, and disciplined to work on-site or from the office consistently.