Skill required: Client Financial Management - Financial Planning and Analysis (FP&A)
Designation: Client Financial Mgmt Senior Analyst
Qualifications:Master of Business Administration
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop procedures
What are we looking for Processing accuracy and efficiency (Delivery quality)
- Minimize processing errors in all taxonomy steps of the billing process
- Execute all billing tasks within the agreed timelines Process expertise
- Thorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasks Client communication
- Address client queries around billing in a timely and effective manner in order to avoid escalations where possible Quality assurance
- Ensure all implemented quality assurance controls are adhered to while executing the billing tasks Collaboration ethic
- Develop a constructive working relationship with the other billing agents of the team, share best practices and lessons learnt Continuous improvement mindset
- Actively strive for personal development and upskilling/Communicate training ideas to the team lead Delivery quality metrics
- Error rate : Percentage of billing transactions with errors
- Processing time : Average time taken to process a billing task
- First pass yield : Percentage of transactions processed correctly without the need for rework Client communication metrics
- Clients complaint rate
- Escalation rate : Percentage of issues escalated to higher management Team Collaboration metrics
- Peer feedback
- Contribution to collaborative projects Continuous improvement metrics
- Adaptability score (to new processes/tools/policies)
- Contribution to improvement/automation initiatves Added knowledge on knowledge on MS Office applications like Outlook, Excel, Word Roles and Responsibilities:
- , Master of Business Administration
