Role & Responsibilities:
- Providecomprehensive technology supportacross Client Experience spaces (on-site & virtual).
- Support and troubleshootAV/VC systems, Windows/macOS, laptops, mobile devices, printers.
- Act asprimary contact for technology-related issues, ensuring seamless client experiences.
- Setup, test, and monitorAV equipmentprojectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).
- Supportpre-event planning sessionsand provide live support during client visits/events.
- Troubleshootnetwork connectivity(Wi-Fi, Ethernet, VPN).
- Performuser account managementtasks (password resets, access requests).
- Maintain strictconfidentialityand demonstrate professionalism at all times.
- Document incidents, resolutions, and contribute toknowledge base.
- Collaborate with Client Experience and IT teams across global offices.
Preferred Candidate Profile:
- 3 yearsin technical support / end-user support.
- Strong knowledge ofAV equipment, collaboration tools, ServiceNow.
- Excellentcommunication skills(client-facing role Communication rating required).
- Flexible to work inrotational shifts & weekends(support for client visits).
- Certifications inAV, ITIL, Networking, Microsoftpreferred.
