Client Experience Associate- Front Office

Company Profile:

HB+ is more than a health and wellness brandit's a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (Happy Boy) and Selina, HB+ has been redefining fitness for over four years. We've moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut. We've built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it's live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we take the next step with HOP (An HB+ Studio)our first physical space where our online values come to life. HOP becomes a hub for innovation, community, and a lifestyle that inspires people to put their well-being first.

Fun fact: The + in HB+ represents our belief that fitness goes beyond physical health. It's about mental clarity, emotional stability, and gut healthall combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.

Why Join Us

At HOP, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you'll be part of a culture that values innovation, teamwork, and personal development. HB+ isn't just about fitnessit's about creating impact, whether it's for our clients, our team, or the communities we touch.

Number of Vacancy: 02

Experience Level: 0-1 Years

Salary: 1.8 Lakhs - 3 Lakhs P.A.

Employment Type: Full-Time Work from Studio

Location: Bhubaneswar

Device Required: Own Laptop only

Job Summary

This is a full-time on-site role for a Client Experience Associate (Front Office) located in Bhubaneswar. The associate will be responsible for handling inquiries, assisting with memberships, supporting renewals, and maintaining strong relationships with members. The role also involves guiding potential clients through services and encouraging membership sign-ups through effective communication and engagement.

You will act as the primary point of contact for prospective and existing members at the Front Desk, ensuring that every interaction contributes to client satisfaction, and long-term engagement.

Key Responsibilities

Membership Support & Soft Sales

• Assist prospective members with membership information and enrollment.
• Encourage membership sign-ups through effective communication and service explanation.
• Support membership renewals by reminding members and guiding them through renewal processes.
• Maintain records of memberships, attendance, and payments.

Front Desk & Client Interaction

• Manage day-to-day front desk operations and ensure a smooth client check-in experience.
• Welcome members and visitors while maintaining a professional and friendly environment.
• Handle inquiries through phone calls, emails, walk-ins, and WhatsApp communication.
• Guide new visitors about studio services, classes, and membership options.

Client Relationship & Experience

• Build positive relationships with members to enhance engagement and retention.
• Address member concerns and coordinate with internal teams to resolve issues promptly.
• Collect feedback from members and share insights with the management team to improve service quality.

Coordination & Studio Operations

• Coordinate with coaches, housekeeping, and operations teams to ensure smooth daily functioning.
• Ensure the studio environment remains organized, clean, and welcoming for members.
• Monitor basic studio supplies and report any operational requirements.

Community Engagement & Events

• Support the planning and execution of studio events, workshops, and member engagement activities.
• Encourage member participation in studio initiatives and community programs.

Record Keeping & Transactions

• Maintain accurate records of client data, memberships, attendance logs, and financial transactions.
• Process payments, maintain billing records, and assist with membership renewals.

Qualifications & skills required:

Qualification: Graduate degree in Management, Science, Social Work, Hospitality or any similar degree.

Skills:

• Proficiency in Google Workspace, especially Google Sheets and Drive.
• Familiarity with membership management systems is a plus.
• Basic financial transaction handling skills (processing payments, invoices, and reconciliations).

Personal Traits:

• Approachable and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Comfortable in handling financial transactions and managing sensitive information.
• Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Basic sales and persuasion ability
• Skilled in providing and receiving constructive feedback.

What We Offer:

• Annual Leaves.
• Health Insurance.
• Complimentary membership.
• A supportive and energetic work environment.
• Competitive salary and performance-based incentives.
• Opportunities for growth and career advancement in the fitness industry.

Application Process:

1. Carefully read the JD and apply for the role.
2. A Telephonic/Personal Interview of qualified candidates will be conducted with the shortlisted candidates.
3. A final round of interviews with the founders will be conducted.
4. Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
5. Post intimation and dispatch of offer letters, the on-boarding process will begin.

Equal Opportunity Clause:

HaSel Group of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by Indian laws.

Want to know more about us Check out the key links below:

Website: https://hbplus.fit/

Instagram: https://www.instagram.com/hopwith_hb/

LinkedIn: https://www.linkedin.com/company/hbplus/

Studio_Location: https://maps.app.goo.gl/3kyqyEad7zMhuswGA