Client Communicator

Company Description

Inside The Box (ITB) specialises in providing marketing solutions to help restaurant brands achieve their full potential. The company takes pride in establishing long-term partnerships with leading food and beverage brands. Currently, ITB collaborates with over 60+ restaurant brands across more than 50 cities, managing 2000+ outlets. This growth has been driven exclusively through client referrals, without the need for external marketing efforts.

Role Description

The Client Communicator will act as the primary point of contact (POC) between ITB and its clients. This role involves handling client communication across calls, WhatsApp, and emails to address queries, coordinate work-related requirements, and ensure smooth day-to-day client interactions. The candidate should be flexible to work in rotational/second shifts (4:30 PM 12:30 AM) as per business needs.

Roles and Responsibilities:

• Act as the single point of contact for assigned clients, representing ITB in all communications
• Handle client queries, issues, and requests via calls, WhatsApp, and emails in a timely and professional manner
• Coordinate internally with relevant teams to ensure client concerns are resolved efficiently
• Maintain proper documentation, trackers, and follow-ups using Excel and Google Sheets
• Update and manage client-related data using Google Workspace (Gmail, Sheets, Docs, Drive)
• Share regular updates, status reports, and confirmations with clients
• Be open and prepared to work in the second shift (4:30 PM 12:30 AM) as per operational requirements
• Ensure professional communication, accuracy, and accountability in all client interactions
• Support ITB's goal of building strong, long-term client relationships

Preferred Skills & Requirements:

• Strong verbal and written communication skills
• Basic understanding of client servicing or operations
• Ability to multitask and handle pressure in a client-facing role
• Attention to detail and process adherence