Client Account Manager

We are looking for a Client Account Manager with 1-4 years of

experience in handling international clients. You will be the bridge

between our clients and internal teams to resolve any issues the client

might face. Your client's growth is your priority!

Roles and responsibilities

Work closely with Client Experience Associates (internal) to

resolve any issues related to the account to improve the

effectiveness of call handling.

Respond to client queries (account updates, billing inquiries, or

general complaints) in an effective manner, via phone calls,

emails, and chats within the time limits and follow up to ensure

resolution whenever required.

Liaise between clients and internal teams (Product

Development/Billing) to ensure timely and successful delivery of

solutions to our client's problems.

Identify customers needs and problems, and take proactive

steps to maintain a positive experience.

Maintain strong, lasting, and trustworthy relationships with clients

through open and interactive communication.

Collaborate with the team to closely examine key performance

indicators linked to client satisfaction, retention, and

engagement. Work towards enhancing these metrics by aligning

your efforts with the team's objectives.

Must have

1-4 years of experience in client handling roles; preferably

US/CA/UK clients via phone calls.

Passionate about client service with good soft skills and proper

telephone etiquette.

Clear, concise, and effective written and oral communication

skills.

Growth mindset and excitement to learn new things.

Creative, enthusiastic, and energetic with great interpersonal

skills. Should be able to present ideas with clear logic and

conviction.

Ability to work in a fast-paced work environment with

spontaneity.

Should be able to approach problems logically and rationally to

facilitate clear decision-making.

The ability to stay calm and efficient under pressure.

Should be willing to work from the office once a week.

The role follows a 5 day work week with rotational week-offs

Employees will have scheduled breaks to maintain productivity

and well-being throughout the workday

Workspace requirements

Private workroom with the ambience to handle calls.

Ready for video calls at all times. Video calls are an integral part

of maintaining the human connection while working from

Anywhere.

Good Internet speed (Above 100 MBPS Download and Upload)

with the ability to be wired (LAN).

Power backup (if you have frequent power cut issues).