Introduction
As a Cloud Onboarding Specialist for Apptio's suite of products, you will play a critical role in setting up customers for long-term success. You'll be responsible for leading new customer onboarding engagements, driving initial adoption, and ensuring a smooth and value-driven deployment of the Apptio platform. You will act as the primary point of contact during the onboarding phase guiding customers through configuration, enablement, and early usage of the product. Your focus will be on delivering a seamless onboarding experience that builds confidence in the platform and sets the foundation for customer satisfaction, retention, and future growth opportunities.
Your Role And Responsibilities
- Supporting a set of accounts during onboarding. Coordinating with internal and external stakeholders during project delivery.
- Assist customers during implementation and onboarding, address customer needs, and align use cases with value delivery.
- Work with internal stakeholders, such as Sales, Accounts, and Product Engineering,to ensure customer expectations are met.
- Identify and proactively address potential risks in the onboarding project.
- Share regular internal status updates and customer sentiments as directed within internal tools and systems.
- Support backend activities, such as preparing business review reports andmaintaining enterprise systems (Sales force & Gainsight).
Required Technical And Professional Expertise
- Strong understanding of Cloud Computing concepts and hands-on experience in AWS / Azure, Practitioner or Associate certification in CSP like AWS or Azure.
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information orally and in writing, and respond to customer questions in both individual and group settings
- Ability to prioritize tasks and deliver in a fast-paced environment.
- 3-5 years of industry experience
- At least a 3-year college degree in an associated field.
Preferred Technical And Professional Experience
- Knowledge of AWS Cost and Usage Reports or Azure Billing CSV
- Customer Success experience and proactive engagement with Customers
- Experience in Cloud Cost Optimization / FinOps
- Experience with CRM software and other customer success tools
