Claims Specialist

Company Details

Upcover is an Australia-based insurtech transforming the way small businesses, startups, and freelancers secure insurance. By leveraging modern technology and deep partnerships with leading carriers, Upcover provides instant quotes, transparent pricing, and coverage tailored to unique professional needs. Its platform reduces the time, cost, and friction of insurance, helping businesses stay protected while focusing on growth.

Job Roles & Responsibilities

As a Claims Specialist, you'll play a critical role in delivering a seamless, empathetic, and efficient claims experience for our customers. You'll work closely with customers, insurers, underwriters, and internal teams to manage claims end-to-end from first notification through resolution.

This role is ideal for someone who enjoys problem-solving, customer communication, and working in a fast-moving startup environment.

What You'll Do

• Manage insurance claims from First Notice of Loss (FNOL) to final resolution
• Act as the primary point of contact for customers during the claims journey
• Review claim documentation for completeness, accuracy, and policy coverage
• Coordinate with insurers, underwriters, assessors, and third-party vendors
• Clearly explain claim outcomes, timelines, and next steps to customers
• Track claim progress and ensure timely follow-ups and closures
• Maintain accurate records in internal systems and CRM tools
• Adhere to compliance, regulatory, and insurer-specific guidelines
• Identify recurring issues or bottlenecks and flag them to the team

Work Mode

• Fully remote
• Overlap with Australian timings

Ideal candidate profile

Must-Have Skills

• Strong written and verbal communication skills
• Customer-first mindset with high empathy and ownership
• Ability to manage multiple claims and priorities simultaneously
• Attention to detail and structured problem-solving
• Comfort working with digital tools, dashboards, and documentation

Experience Guidelines (Flexible)

• 35 years:
• Experience handling insurance claims (health, motor, commercial, or B2B preferred)
• Comfortable managing claims end-to-end with minimal supervision
• 6+ years:
• Strong claims expertise with exposure to complex cases
• Experience working with insurers, TPAs, or underwriting teams
• Ability to mentor and improve processes

Experience with Australian insurance is a plus, but not mandatory we'll train you.