Claims Senior Supervisor

Key Responsibilities:

• Lead, motivate, and develop individuals and teams to achieve productivity, turnaround time, quality, and customer satisfaction targets.
• Foster a high-performance environment encouraging success and career growth.
• Implement performance management, recruitment, and succession planning.
• Contribute to operational change, innovation, and continuous improvement initiatives.
• Use data insights to monitor operations and optimize efficiency.
• Manage capacity planning, staffing requirements, and proactively address risks.
• Produce accurate management reports, trend analyses, and operational insights.
• Oversee implementation of new contracts with SME support.
• Build proactive business relationships internally and externally.
• Serve as a focal point for client management and senior management interactions.
• Resolve complex issues using independent judgment and discretion.
• Contribute to achieving departmental and company-wide goals.