Claims Associate

About NovaBenefits

Nova Benefits is India's best B2B Insurance broker and benefits provider. Nova is one of India's first profitable and growing insurtech company.Nova provides the best service in the industry with the fastest claim settlement, employee enrolment and query response times. We also provide a single platform for all employee benefits like insurance, health checkups, doctor consultations, mental health, gym subscriptions (& more) on a single platform driving high utilization be employees.

We're the fastest growing company in the employee wellness category and have on-boarded 500+ clients including Netflix, Hitachi, Cloudnine hospitals, Kalki Fashion. Reco by Nova's Cyber Insurance comes with 24/7 cyber risk monitoring to reduce claims by 66% and premiums by upto 50%. Apart from Cyber Insurance, Reco also helps clients with D&O, E&O, Professional Indemnity, CGL, Crime, Property insurance. We ensure you receive comprehensive coverage with a streamlined buying process saving you time.Nova has raised $11M Series A from investors that include SIG, Bessemer, Multiply Ventures, Better Capital, Titan Capital, Angel List.

What You'll Do:

• Communicate with employees regarding cashless claims
• Explain the claims process and share details over email
• Coordinate with hospitals to collect required claim documents
• Assist employees in completing claim forms
• Track and update claim status to employees
• Follow up with TPAs/insurers for claim processing
• Explain claim queries and guide employees on responses
• Collect claim-related feedback
• Handle claim-related escalations end-to-end

What We're Looking For:

• Minimum 1 year of experience in Claims
• Background in Broking, TPA, Insurance or Hospital Insurance Desk
• Strong understanding of Group Health Insurance
• Excellent written and verbal communication
• Ability to work in a fast-paced, multitasking environment
• Good Excel skills