Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
- Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
- Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
- Integrations knowledge using REST, SOAP
- Hands-on Experience on Service Portal
- Hands-on Experience on Performance Analytics
- Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
- Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions.
- Define complex application development administration and programming standards.
- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
- Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
- Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage
- 2 to 4 years of experience as ServiceNow Developer (implementation role).
- Good knowledge of ServiceNow and ITIL.
- Understanding Scrum Methodology.
- Strong engagement, communication and facilitation skills.
- ServiceNow Certified System Administration
