Key Responsibilities:
- Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
- Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center
- Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs
- Integrations knowledge using REST SOAP
- Hands on Experience on Service Portal
- Hands on Experience on Performance Analytics
- Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements
- Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions
- Define complex application development administration and programming standards
- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups
- Support and create any necessary project documentation that relates to evidencing our requirements
- Documenting our processes and procedures and supporting the creation of solution and operations documents
- Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage
Technical Requirements:
- Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM
Additional Responsibilities:
- 2 to 4 years of experience as ServiceNow Developer implementation role
- Good knowledge of ServiceNow and ITIL
- Understanding Scrum Methodology
- Strong engagement communication and facilitation skills
- ServiceNow Certified System Administration
Preferred Skills:
Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-SPM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM,Technology->Infra_ToolAdministration-ITSM->ServiceNow
